Privacy Policy
Last updated: December 6, 2025
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect information you provide directly to us and information we gather automatically when you use our services.
1.1 Information You Provide
- Registration Information: Name, email address, phone number, age, and learning preferences
- Payment Information: Billing details and payment method information (processed securely by third-party providers)
- Profile Information: Educational background, learning goals, and course preferences
- Communication Data: Messages, feedback, and support requests you send to us
- Class Content: Recordings of sessions (when consented), assignments, and progress data
1.2 Information We Collect Automatically
- Usage Data: How you interact with our website and services
- Device Information: Device type, operating system, browser type, and IP address
- Log Data: Access times, pages viewed, and actions taken on our platform
- Cookies: Small data files stored on your device (see our Cookie Policy below)
2. How We Use Your Information
We use your information to provide, improve, and personalize our educational services:
- Service Delivery: Providing courses, scheduling classes, and managing your account
- Communication: Sending course updates, reminders, and important notifications
- Personalization: Customizing your learning experience and recommending relevant courses
- Progress Tracking: Monitoring your learning progress and providing feedback
- Payment Processing: Processing payments and managing billing
- Customer Support: Responding to your questions and providing assistance
- Service Improvement: Analyzing usage patterns to improve our platform and courses
- Legal Compliance: Meeting legal obligations and protecting our rights
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
3.1 With Your Consent
We may share your information when you explicitly consent to such sharing.
3.2 Service Providers
We work with trusted third-party providers who help us deliver our services:
- Payment Processors: For secure payment processing
- Video Conferencing: For online class delivery
- Email Services: For communication and notifications
- Analytics Providers: For understanding service usage
- Cloud Storage: For secure data storage and backup
3.3 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Updates: Security systems are regularly updated and monitored
- Staff Training: Our team is trained on data protection best practices
- Secure Infrastructure: Use of reputable cloud providers with strong security measures
5. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Information: Retained while your account is active and for a reasonable period after closure
- Course Data: Academic records may be retained for educational and certification purposes
- Communication Records: Retained for customer service and quality purposes
- Legal Requirements: Some information may be retained longer to comply with legal obligations
6. Your Rights and Choices
You have several rights regarding your personal information:
6.1 Access and Correction
You can access and update your account information at any time through your user profile or by contacting us.
6.2 Data Portability
You can request a copy of your data in a commonly used format.
6.3 Deletion
You can request deletion of your account and associated data, subject to legal retention requirements.
6.4 Communication Preferences
You can opt out of marketing communications while still receiving essential service-related messages.
6.5 Cookie Controls
You can manage cookie preferences through your browser settings.
7. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how you use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
8. Children's Privacy
We provide services to students of all ages, including minors. For students under 18:
- Parental consent is required for registration
- Parents can access and control their child's information
- We collect only information necessary for educational services
- Special care is taken to protect children's privacy and safety
9. International Data Transfers
Your information may be transferred to and processed in countries outside of Egypt. We ensure appropriate safeguards are in place to protect your information during such transfers.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website notification. The "Last Updated" date at the top of this policy indicates when it was last revised.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@al-zikracademy.com
- WhatsApp: +20 109 542 5421
- Website: https://al-zikracademy.com/
13. Governing Law
This Privacy Policy is governed by the laws of Egypt. Any disputes will be resolved in Egyptian courts.